How to say my name at Starbucks. You’ll learn a strategy for saying your name clearly at Starbucks.
How to repair breakdowns in communication One of the most effective techniques you can use to repair breakdowns in communication is this. Highlight the most important word in your message. When a conversation breaks down, identify the most important word in your message. We’ll call this the focus word. Say that word again using pitch emphasis […]
Why Do People Always Ask Me Where I’m From? One of the biggest complaints that I hear from my clients is this~ Susan, people always ask me where I’m from….and I’m tired of it! Will this ever stop? Here’s my answer to that question. Americans are curious If you speak with an accent (a way of speaking that’s […]