How to make friendly small talk
American culture puts great value on friendly small talk.
In order to build a strong rapport with your colleagues and clients, start your interactions with a friendly greeting or question.
Starting an interaction with friendly small talk will tell your colleagues and clients that you’re interested in them.
They’ll feel like you care about them as people, not just business associates.
- How was your weekend, David?⤵
- Good morning Steven, it’s nice to see you.⤵
- Thanks for meeting me this morning, Susan.⤵
- Hi Jason, are you available to talk today?⤴
Can you hear how these greetings sound warm and friendly?
Sound more personable
Practice these small talk examples using as much enthusiasm as you can. Try to use peoples’ names when you greet them.
People will find you more personable if you speak like this.
Using the correct intonation when asking these questions is really important.
Listen attentively to other people
Once you get people talking you should:
- Try to listen attentively
- Agree with or comment on what they said
- Relate a similar experience that you’ve had